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Refund policy

Replacement Policy — Sutra Weaves

At Sutra Weaves, we are committed to providing you with high-quality ethnic wear that meets your expectations. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward replacement policy.

Exchange Policy

  • No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered.
  • We offer exchange of product only.
  • If you receive a damaged/defective product or incorrect item, we will replace it with the next fastest possible courier facility.
  • You may select the same product or any other product from our store for exchange.
  • Sale Items: Items marked as 'Sale' are non-returnable.

Exchange Process

  • Products can be exchanged within 5 days of delivery. Post this, exchange is not allowed.
  • The item must be in its original condition — unworn, unwashed, with all tags attached. An unboxing video is required for exchange.

How to Initiate an Exchange

  • Contact our customer service team at +91 78619 54218 (Mon–Sat, 10:00 AM to 6:00 PM) to initiate a replacement request.
  • Provide your order number and details about the item you wish to exchange.
  • Attach the unboxing video to our support number.
  • Our team will guide you through the shipping instructions.

How to Exchange Products

  • Customers are responsible for exchange shipping costs. Please send the return parcel to our warehouse address via your own courier.
  • We do not currently offer reverse pickup service.
  • If reverse pickup is arranged from our side, a shipping charge of ₹250 will apply.
  • We recommend using a trackable shipping method to ensure safe return of the item.

Exceptions

  • Certain items such as undergarments, swimwear (with hygiene seals removed), and personalized/customized products may not be eligible for exchange.
  • Items purchased during promotional sales or clearance events may have different exchange conditions, which will be specified at the time of purchase.

Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately upon receipt. We will work to resolve the issue promptly.

Customer Satisfaction Your satisfaction is important to us. If you have any concerns, please reach out to our customer service team at sutraweaves02@gmail.com.

By shopping with Sutra Weaves, you agree to abide by our replacement policy outlined above. Thank you for choosing Sutra Weaves for your ethnic wear needs!

Contact Information

  • Phone: +91 78619 54218 (Mon–Sat, 10:00 AM to 6:00 PM)
  • Email: sutraweaves02@gmail.com
  • All legal cases will be treated under Surat jurisdiction court only.